BNY Mellon Senior Representative, Client Service

Full Job Description

Overview

Who we are:
For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world’s leading institutions the tools, capabilities, and services to be distinctive investors. We power individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity
With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level.
Our organizational culture stands on solid values – Integrity, Strength in Diversity, Passion for Excellence and Courage to Lead. Our guiding principles drive us to always do what’s right, helping everyone feel included on the way, to take the risks necessary to lead and get things done.

Client Service – S4
Serves as the technical expert for complex transactions and processes on a daily basis and provides work direction for the team.
Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
Responds to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated by junior team members.
Researches and resolves complex operational or client issues.
Assists in identifying trends in client issues and proposing solutions.
Provides status updates on problem resolution and outstanding issues to other teams.
Directs inquiries to the appropriate resources at BNY Mellon.
Assists with process improvement by contributing ideas to improve team efficiency. Coordinates implementation of resulting process changes for the team.
Provides guidance to less experienced staff.
May serves as the team leader for a team of support staff
Responsible for the quality and completion of own work.
Helps develop and contributes to the achievement of team objectives.

Requirements:
High school/secondary school or the equivalent combination of education and experience is required.
Bachelors degree preferred.
Experience in financial services preferred

Our offer
We provide clearly defined, transparent development pathways to help you grow both personally and professionally. The benefits we offer to you were carefully selected to build your comfort of working and help you reach your personal goals:
Full time contract of employment
Module of work: Hybrid
Life and medical insurance, pension scheme
Diverse and inclusive environment strengthened with your unique perspective
Award-winning Wellbeing Program supporting you with your individual health and wellbeing needs
Structured career development and possibilities for and global mobility
Exciting opportunities for career and global mobility
Well-defined recognition programs helping you build your personal brand
City Centre locations close to main railway station and flexible working arrangements
Flexible benefits package including fitness discounts and cafeteria system
Employee Referral Program
A multitude of opportunities to get involved in community and charity projects through Employee Resource Groups (ERGs)

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

 
 
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