27th June 2016 – Irish Water briefed a number of business representative groups to update them on changes to the administration of their water bill that will shortly be implemented for business customers. This change will see responsibility for account administration for existing business customers move to Irish Water from Local Authorities. Charges for business customers, credit terms and the frequency of billing will remain unchanged while this transition is taking place. Business customers will now have a single point of customer contact for all queries in relation to water supply, wastewater treatment and business account management.
Irish Water took over responsibility for providing public water services to business customers in January 2014. Before this, Local Authorities billed businesses for water services provided to them and they have continued to issue bills on behalf of Irish Water on an interim basis since then. A process is now beginning to transfer this billing process to Irish Water as part of the transition of water service delivery from Local Authorities to Irish Water.
Irish Water will begin the process of billing transfer on a phased basis from mid-July, beginning with Meath and Monaghan County Councils. Prior to bills being issued, Irish Water will contact customers directly in each county to explain what is happening. Any customer with a query in relation to the process can contact Irish Water on 1890 448 448 or 01 707 2824