Irish Water will this week begin the process to take in charge the administration of over 4,700 business customer accounts in Co Wexford. The change will see responsibility for account administration for existing business customers in Wexford move to Irish Water from Wexford County Council. Charges for business customers, credit terms and the frequency of billing will remain unchanged while this transition is taking place.
Business customers in Wexford will now have a single point of customer contact for all queries in relation to water supply, wastewater treatment and business account management. Irish Water will contact all 4,771 business customers and other affected groups directly, once the transition takes place. Bills will be issued from Irish Water directly, as they fall due, from December onwards.
Irish Water took over responsibility for providing public water services to business customers in January 2014. Before this, Local Authorities billed businesses for water services provided to them and they have continued to issue bills on behalf of Irish Water on an interim basis since then. A process is now beginning to transfer this billing process to Irish Water as part of the transition of water service delivery from Local Authorities to Irish Water.
Irish Water began the process of billing transfer on a phased basis in mid-July and to date administration for fourteen local authorities, including Cork city, Meath, Laois and Offaly have successfully been transferred to the utility. Prior to bills being issued, Irish Water will contact customers directly in each county to explain what is happening. Any customer with a query in relation to the process can contact Irish Water on 1850 778 778 or 01 707 2824.
Elected representatives seeking further information from Irish Water in relation to how the administrative change will affect business customers in their constituency should contact our dedicated elected representatives support desk.
To view the attached booklet click here