Workplace Conflict Workshop – 12th Oct 2017











Lunch & Learn:  ‘The Cost of Workplace Conflict’ Information Workshop in conjunction with Mediation Awareness Week 2017

Venue:           Riverbank House Hotel, The Bridge, Wexford

Date:              Thursday 12th October

Time:              12.30pm – 2.30pm to include Q&A Session

Presenters:    Mary Lou O’Kennedy, OAK Conflict Dynamics Ltd
                        Catherine O’Connor, O’Connor Mullen Solicitors

Cost:               €20 for Chamber Members / €35 for non-Chamber Members (incl. 9% VAT)
                         Includes Main Course, Dessert & Tea/Coffee

 Workplace conflict is inevitable – but how we manage it needn’t be’


It is estimated that 65% of performance problems are relational.  Interpersonal conflict is one of the most difficult aspects of all relationships and certainly the most difficult for managers to deal with.  Over a third of all managers said they would prefer to parachute jump from a plane for the first time rather than deal with a problem in their team at work.

Yet, workplace conflict costs companies millions of euros every year.  It is a major contributor to illness and absenteeism, and increasingly recognised, presenteeism, process inefficiencies, employee resignation, litigation, team problems, etc.

Effective conflict management is a key competence for every manager and individual in the workplace. This starts with understanding and developing constructive conflict behaviours and workplace culture, and having the skills and knowledge to know when and how to use various emerging conflict management tools, including mediation. This results in better problem solving, decision making and productivity, resulting in a healthier and more positive working environment.


  • the nature and cost of workplace conflict,
  • the importance of self awareness and emotional intelligence when managing conflict,
  • the use of different forms of mediation as an informal dispute resolution tool,
  • the Workplace Relations Commission and its role as a conflict resolution service,
  • the Courts and when conflict escalates, and
  • the costs of conflict resolution through the Workplace Relations Commission and the courts.

Participants are invited to complete an online cost of conflict calculator in advance of this presentation. This will provide you with an indication of the nature and magnitude of how conflict is impacting on your business. This can be done by submitting your email address when registering for the event.

This workshop is designed to equip Employers, Managers, Supervisors, HR professionals and Solicitors with the necessary knowledge and tools not only to deal effectively with workplace conflict but to assist in preventing the conflict from arising. 


Places are limited so please book early & bring business cards with you to facilitate networking.
For bookings contact Tracey Morgan by emailing or by phoning 053 9122226.



Mary Lou O’Kennedy:
Mary Lou is a highly experienced independent mediator and conflict management specialist. She is a certified user of the Conflict Dynamics Profile (CDP) and a master trainer with the Institute for Workplace Dynamics, Paris and a master trainer in Managerial Mediation with the Centre for Conflict Dynamics, Eckerd College, Florida. Mary Lou is also a certified CINERGY Conflict Management Coach and Trainer with extensive experience in working with companies and organisations in the effective management of conflict.

Combined with this, Mary Lou is a certified mediator in Commercial, Workplace, Family and Community Mediation with ADR (UK) and Athena Mediation, and is a Practitioner member of the Mediator’s Institute of Ireland and a lecturer on the Certificate in Mediation HETAC Level 8 course with the Law Department of Griffith College.

Catherine O’Connor
Catherine is a partner in O’Connor Mullen Solicitors.  Catherine practices in the area of commercial law, litigation and disputes resolution with particular expertise in employment law.  She has represented both employers and employees in all the employment disputes fora.  She was the facilitator of the Chamber H R Forum. Catherine has thirty years’ experience in commercial law, practicing previously in Dublin and London.